COVID-19 Update at Damiani Jewellers.

Shipping Policy

Damiani Jewellers wants to make your shopping experience simple and convenient. We offer two ways to receive your online purchase:

  1. Pick up in store
  2. Ship to your destination

 

Timeline for Delivery

We always strive to ship your items out as quickly as possible. Please allow 1-2 business days for us to ship the item out. If the item is not in stock, we will inform you.

We currently only ship within Canada.

Order Amount Shipping Service Shipping Cost
Under $499 (pre-tax) FedEx Express Economy (estimated 1-3 business days) $25
Orders over $500 (pre-tax) FedEx Express Economy (estimated 1-3 business days) FREE

We provide a tracking number and insurance for all shipped items. You may track your order with the tracking number provided in your shipping confirmation email.

Signature is required upon delivery for your protection.

Delivery dates are subject to change due to high demand and carrier delays.

All orders are shipped on business days (Monday-Friday), excluding federal holidays within Canada.

To better service you, we may split your order into multiple shipments, as we use merchandise from our own store inventory and our suppliers’ warehouse inventory. You will receive an email when part of your order has shipped, and another email when the rest of your order has shipped. There is no additional shipping fee when your order is split into multiple shipments. Alternatively, we may combine multiple orders into one shipment.

Damiani Jewellers holds the right to refuse shipping on any order.

 

Taxes, Duties, and Shipping Charges

 

Prices displayed on our website do not include taxes, duties, or shipping charges.

When you proceed to your cart to purchase your order, sales tax and shipping charges (where applicable) will be calculated on the total value of the merchandise and will be displayed on the Order Summary page before you are required to enter your payment method.

No additional duties will be applicable on shipments within Canada.

 

Returns:

 

We will gladly refund (in original tender) merchandise within 7 days of purchase.

Sale items, custom orders, and engraved or altered items are final sale. Items that have been visibly worn or damaged are not applicable for a refund.

Shipping fees are not refundable.

Purchases that were made in store are not applicable for online return.

We do not offer exchanges for online purchases. We recommend shipping the item to the store for a full refund, and then purchasing your preferred item in another separate online transaction.

The return policy will start based on the date the item(s) is received and signed for by the client. Notice of return must be provided within the above time frame for the return policy to be valid. Notice can be given by calling our store at 905.850.4653 or by emailing us at info@damianijewellers.com.

Returns can be done in-store or through a shipping service that provides a tracking number. Return shipping is at the expense of the client. We are not responsible for any loss or delay of packages being returned.

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