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Jewellery Repair FAQ

Who's jewellery can we repair?

Our repair department is available to service our customer's items that were purchased at our store. If you have an item that was not purchased here that requires repair, we may still be able to assist you, but only under a certain set of conditions and at our discretion. Please come into the store to speak with our repair manager for more details.

How much does jewellery repair cost?

The cost of a jewellery repair will vary depending on the item and the work that needs to be done. We always recommend visiting the store with your items to receive a price quote and estimated timeline before we begin the repair.

Who will do my jewellery repair?

We have one jeweller on staff who works in our store. We also have a master jeweller for custom work, as well as a gem-setter.

Where will my jewellery be repaired?

Most of our jewellery repairs are done in-house. This means that they are worked on in our store or in the jeweller's office above our store. In the event that we cannot repair your jewellery in-house and need to send it out for repair, we will notify you before we do so.

How long will my jewellery repair take?

This will vary depending on the work that needs to be done. Some repairs take a couple of days, while others can take a few weeks. Before we start repairing your jewellery, we will give you an approximate timeline.

Can you repair my jewellery while I wait?

At this time we cannot complete jewellery repairs while you wait.

What types of jewellery can you repair?

We can repair almost all gold and platinum jewellery. However, we are unable to repair silver, steel, or costume jewellery. We can also take in your pearl repairs for restringing, which will be sent out to a trusted restringing centre. Please visit our store with your items so we can determine if they can be repaired.

Does a jewellery repair done at your store come with a warranty?

We do not offer a warranty on jewellery repair due to the delicate nature of jewellery and its normal, day-to-day wear and tear.